Return Policy
Taylor Creek gladly accepts full-price merchandise for exchange, store credit, or refund within 30 days of receipt. If there are questions, we're just a phone call or an email away: 920-499-0676 x117 or info@taylorcreek.net.
Return Conditions & Fees
- Condition: All returned items must be unused, in sellable condition, in their original packaging with all tags attached, and accompanied by proof of purchase. Bedding must be unopened.
- Fees: A $10 return shipping fee applies to all mailed returns and is deducted from the refund. Oversized items, furniture, and vintage items are subject to a 10% processing fee based on the retail price.
- Damaged Items: If an order arrives damaged, please contact info@taylorcreek.net within 5 business days with photos of the damaged item and packaging. For verified damage claims, the $10 return shipping fee is waived.
Return Process (Within 30 Days)
- Step 1: Package the item securely with the appropriate packing materials.
- Step 2: On the packing slip, please indicate the reason for your return.
- Step 3: Ship it back to us at: 919 S Taylor Street, Green Bay, WI 54303 ATTN: Returns.
- Step 4: Upon inspection, a refund will be issued to your original form of payment within 14 days.
Note: Online purchases can also be returned in-store to Taylor Creek within 30 days of receipt, provided the original order number is included.
Exceptions (Non-Returnable Items)
- Returns of floral arrangements are only accepted within 5 days.
- Christmas merchandise is accepted until the earlier of 30 days or December 20th.
- Sale items, items that ship directly from vendors, personalized items, special orders, and food items are strictly non-returnable (Final Sale).
- No returns or adjustments are accepted after 30 days from the date of order.
